FAQ for the website UniqueOutlet.de

Order process and status tracking

  • How can I track the status of my order?
    Once your order has shipped, you will receive a shipping confirmation email with a tracking link. You can use this link to track the status of your order.
  • Is my order still coming?
    Yes, 100% of orders placed on UniqueOutlet.de are delivered. Don't worry about your package not arriving.
  • I did not receive a tracking link or tracking number. What should I do?
    In certain situations, the goods are first sent for quality control before being delivered to the customer. In such cases, the tracking link or tracking number may not be sent until later. If you still have not received tracking information after a few days, please contact our customer service.
  • Why is the status of my DHL shipment not updated in real time?
    DHL's systems are not always updated in real time. It may therefore happen that you first see the message "Status pending: We expect your shipment details shortly" even though your order is already on its way to you.
  • Can I change or cancel my order?
    If you would like to change or cancel your order, please contact us as soon as possible. We will do our best to process your request, but once the order has been dispatched we cannot change or cancel it.

Shipping and delivery

  • Why is my delivery taking so long?
    Sometimes it can happen that the supplier no longer has the goods in interim storage. In this case, the order will be shipped as quickly as possible from a warehouse further away, which may result in a longer delivery time.
  • What shipping options does UniqueOutlet.de offer?
    UniqueOutlet.de offers various shipping options to meet the needs of our customers. This includes standard shipping, expedited shipping and, where applicable, international shipping options. You can view the exact shipping costs and delivery times during the ordering process.
  • Why is my delivery delivered by different shipping service providers?
    Some of our products are shipped directly from manufacturers or main warehouses, which may use different shipping providers. This helps us process the delivery as quickly as possible and ensure that the products reach you in perfect condition.
  • Who will bear the import and customs costs of my order?
    UniqueOutlet.de covers all import and customs costs for your order. There are no additional fees for you.

Returns and Refunds

  • How can I return my item?
    To return an item, please contact our customer service or write an email directly to service@uniqueoutlet.de . We will then contact you and send you a return label.
  • How long does it take to receive a refund?
    After we have received and checked your return, the refund will be transferred back to the payment method you used within 14 working days.

Payment methods

  • Which payment methods does UniqueOutlet.de accept?
    We accept various payment methods such as credit cards, PayPal, instant transfer and more. The full list of accepted payment methods can be found on our payments page.
  • Is there a minimum order value?
    No, there is no minimum order value at UniqueOutlet.de. You can order items in any quantity you want.

Contact and customer service

  • How can I contact UniqueOutlet.de?
    If you have any questions or concerns, you can contact us using the contact form on our website, by email or by phone. Our contact information can be found on the contact page.

Account and login

  • How can I register for the newsletter?
    To sign up for the UniqueOutlet.de newsletter, simply enter your email address in the field provided at the bottom of our website and click "Sign Up". You will then receive regular information about news, offers and promotions.
  • How can I create my customer account or access my existing customer account?
    To create a new customer account at UniqueOutlet.de, click “Create Account” or “Log In” in the top right corner of our website. Fill out the registration form and follow the instructions. To access your existing customer account, click "Login" and enter your email address and password.
  • How can I reset or change my password?
    If you have forgotten your password or want to change it, click "Sign in" and then "Forgot your password?". Enter your email address and we will send you instructions on how to reset your password. To change your password, log in to your customer account and navigate to account settings. You can update your password there.

Vouchers and discounts

  • How can I redeem a voucher or discount code?
    To redeem a voucher or discount code, enter the relevant code in the field provided during the checkout process. The discount will automatically be deducted from your total amount.